AI and automation
AI agents: when to allow autonomy and when to require approval
A practical way to decide what AI may prepare, execute and hand over to a person.
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AI and automation
Practical artificial intelligence, customer service and automation with clear standards for cost, quality and responsibility.
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AI and automation
AI customer service needs a clear route to a person
How to move a conversation from automation to a team member without making the customer start again.
AI and automation
Before buying another AI tool, redesign one workflow
A practical route to finding operational delays and testing a change with a measurable outcome.
AI and automation
AI for small businesses: start with costs you can explain
Evaluate one small application, include review time and distinguish recovered capacity from money in the bank.
AI and automation
Business AI: how to manage quality, data and permissions
A practical review routine for checking where an answer came from, what the tool may access and who owns the result.